Pay as you grow

Get all the context you need to provide an outstanding support experience.

Free

For individuals or small teams that are just getting started 

0

€/mo

  • 10 VIDEO TICKETS/MONTH

  • 2 MIN MAX/VIDEO

  • ASK USERS TO RECORD SCREEN

  • ANSWER TICKETS IN VIDEO

  • HELPDESK INTEGRATION*

Team

for teams that are supercharging their support user experience

99

€/mo

Unlimited agents

  • EVERYTHING IN FREE +

  • 300 VIDEO TICKETS/MONTH*

  • USERS CAN OPEN TICKETS WITH SHARE SCREEN

* EXTRA: +100 video tickets pack at 29€/mo

Grow

for teams that want to provide a personalized support

389

€/mo

Unlimited agents

  • EVERYTHING IN TEAM +

  • 2000 VIDEO TICKETS/MONTH*

  • 5 MIN MAX

  • SHARED VIDEO LIBRARY

  • CUSTOM BRANDING

* EXTRA: +100 video tickets pack at 29€/mo

Custom

For teams and companies with customer needs

  • EVERYTGIN IN GROW +

  • UNLIMITED TICKETS/MONTH

  • UNLIMITED VIDEO LENGTH

  • CUSTOM INTEGRATIONS

  • SSO

COMPANY INSIGHTS BRIDGE

€/mo

+79

coming soon

BOT/HELP CENTER BRIDGE

€/mo

+49

coming soon

Pricing FAQs

What payment methods does Vidbix accept?


We currently accept debit and credit payments. To pay by check, wire transfer or ACH please contact us at support@vidbix.me




What happens when I reach the limit of the free plan?


When you reach the limit of our free plan, you won't be able to create new Vidbix or ask your cutomers to do them until next month.




What happens If I reach the limit of the Team and Grow Plans?


When you reach the limits of videos stablished in the Team and Grow plans you will be able to continue using Vidbix. Each extra 100 videos cost 29€ and will be charged monthly in packs.




Why the 2 minutes video limitation?


Vidbix is aimed to help customers and support agents by allowing them to make screen sharing recodings instead of explaining their issues in plain text. 2 minutes, is equivalent to 1/2 to 1 page of writing, that combined with image provides enough time and space to explain your issue or how to solve it, with all the needed context without making it too long. In the case you need more time for any purpose you can always make another video.




How do I cancel my subscription?


You can cancel your subscription at any time by sending an email to support@vidbix.me.